Terms & Conditons 條款及細則

Door 2 Door Dry Cleaners is committed to providing a quality service with a no‑frills, efficient and seamless experience for all our clients. Please review the Terms and Conditions of our laundry and dry cleaning service below.

Door 2 Door Dry Cleaners 致力為客戶提供優質服務，以簡潔、高效、無縫的方式處理所有衣物。請查閱以下本公司的洗衣及乾洗服務條款及細則。

1. Service Scope

We handle standard laundry and dry‑cleaning items only.
We do not accept leather, suede, fur, or specialty‑skin items.
We reserve the right to decline any item we believe may be unsuitable for cleaning.

2. Condition of Items

Clients are responsible for checking all pockets and ensuring items are ready for cleaning.
We are not liable for any damage caused by items left inside pockets (e.g., pens, tissues, receipts).
While we will try our best to return any items found in pockets, this remains the client’s responsibility prior to collection.
Pre‑existing issues such as loose stitching, thinning fabric, colour fading, or old stains are not our responsibility.

3. Stains

We will attempt stain removal where possible, but no guarantee can be made.
Fabric safety always takes priority over aggressive stain treatment.

4. Loss or Damage

In the rare event of accidental loss or damage, compensation is limited to up to five (5) times the cleaning charge of the affected item.
Compensation is based on the item’s age, condition, and depreciated value, and will be determined at our discretion.
We are not responsible for cleaning‑related changes such as shrinkage, colour fading, colour change, or texture change resulting from standard cleaning processes.
Any missing‑item concerns must be reported within 24 hours of delivery.

5. Pick‑Up & Delivery

Clients must ensure accurate address information and availability during delivery.
We are not responsible for delays or issues caused by incorrect details or absence of a recipient.
While we will try our best to meet scheduled time windows, delays may occur and we are not liable for such delays.
Additional items will only be accepted on a case‑by‑case basis. Prepayment must be made via WhatsApp, and proof of payment must be acknowledged before additional items are handed to our drivers.
The minimum order amount is HKD 100.00. If the order amount is below this threshold, it will be rounded up to HKD 100.00.

6. Payment

Prepayment is required before any pick‑up order is arranged.
If payment has been made and the collection is cancelled, a HKD 100.00 cancellation fee will be charged to cover transportation and logistics.
Prices may change without prior notice.

7. No Storage

We do not provide storage services.
Items not collected within 30 days will be donated or disposed of without notice or compensation.

8. After‑Service Concerns

Any concerns must be raised within 48 hours of receiving your items.
After this period, items are considered accepted and no further claims will be entertained.

9. Final Decision

Door 2 Door Dry Cleaners reserves the right of final decision in all matters and disputes.

1. 服務範圍

本公司只處理一般洗衣及乾洗服務。
不接受皮革、麂皮、毛皮或任何特種皮革製品。
如我們認為某物品不適合清洗，本公司有權拒絕處理。

2. 衣物狀況

客戶有責任在交收前檢查所有口袋，並確保衣物已準備好清洗。
如因口袋內遺留物品（例如：原子筆、紙巾、收據等）而造成損壞，本公司概不負責。
我們會盡力協助尋回口袋內遺留物品，但最終責任仍由客戶承擔。
任何原有問題（如：鬆線、布料老化、褪色、舊污漬等）本公司恕不負責。

3. 去漬處理

我們會盡力處理污漬，但不保證可完全去除。
在任何情況下，保護布料完整性均為首要考慮。

4. 遺失或損壞

如不幸發生意外遺失或損壞，賠償金額以該物品之清洗費用的最多五倍為上限。
賠償金額將按物品的使用年期、狀況及折舊價值，由本公司酌情決定。
因正常清洗程序而引致的縮水、褪色、變色或質地改變，本公司恕不負責。
任何遺失物品必須於送回後 24 小時內提出。

5. 上門收送服務

客戶須確保提供正確地址及有人可收件。
因資料錯誤或無人收件而引致的延誤或問題，本公司概不負責。
我們會盡力配合預約時間，但如有延誤，本公司不會承擔責任。
額外衣物只會按個別情況接受，並必須先於 WhatsApp 完成付款及確認後，方可交予司機。
最低消費為港幣 100 元。如訂單金額未達此金額，將以港幣 100 元計算。

6. 付款方式

所有訂單必須預先付款方可安排上門收件。
如已付款後取消收件，將收取 HKD 100.00 之取消費用，以支付交通及物流成本。
價格如有更改，恕不另行通知。

7. 不設存放服務

本公司不提供任何存放服務。
如物品於 30 日內未被取回，本公司有權捐贈或處理，恕不另行通知及不作任何賠償。

8. 服務後查詢

任何問題必須於收件後 48 小時內提出。
逾期恕不受理，並視為客戶已完全接受服務結果。

9. 最終決定權

Door 2 Door Dry Cleaners 保留所有最終決定權。